Faq

  • You Here!
  • Home
  • Faq
faq

OUR FAQ

Freequently Asked Question

Find answers to common questions about our plate rolling machines, technical specifications, and services.

What is the maximum plate thickness your rolling machines can handle?

Our heavy-duty plate rolling machines can handle plates up to 200mm thick, depending on the model. The W12NC series is designed for thick plate applications, while our wind tower series specializes in large-diameter rolling with precise pre-bending capabilities.

How long does installation and commissioning take?

Typical installation takes 2-4 weeks depending on machine size and site conditions. Our technical team provides on-site installation, operator training, and comprehensive commissioning to ensure optimal performance before handover.

Do you provide after-sales technical support?

Yes, we offer 24/7 technical support with remote VPN diagnostics, spare parts supply, and on-site service in over 30 countries. Our machines come with a comprehensive warranty and lifetime technical consultation.

Can your machines be customized for specific applications?

Absolutely. We specialize in customized solutions for shipbuilding, wind energy, pressure vessels, and other industries. Our engineering team works with clients to design machines that meet specific rolling diameter, plate thickness, and automation requirements.

What quality certifications do your machines have?

All machines meet ISO 9001 standards and comply with CE safety regulations. We maintain rigorous quality control throughout manufacturing with documented testing protocols and traceability systems to ensure consistent product excellence.

What is the typical lead time for machine delivery?

Standard models: 60-90 days. Customized machines: 90-150 days depending on specifications. We maintain transparent communication throughout production with regular progress updates and quality inspection reports.

Do you offer operator training programs?

Yes, comprehensive training is included with every machine purchase, covering operation, maintenance, safety procedures, and troubleshooting. Advanced training programs and refresher courses are also available for your team.

What payment terms do you accept?

We accept T/T, L/C, and other international payment methods. Typical terms are 30% deposit with balance before shipment, but flexible arrangements can be discussed based on project requirements and long-term partnerships.